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In order to provide the best possible support for our customers, we have created a list of Frequently Asked Questions regarding Vision Microsystems products. If your question is not listed or you would like more information, please contact us.
Can I install the system myself? YES: In the case of amateur built aircraft, you can perform the installation yourself by following the explicit instructions in the manual. For certified applications, you must check with your local authorities for the proper procedures.
Are all the sensors, cabling and connectors included? YES: The sensors are extremely accurate and rugged sensors that we have carefully selected. These sensors have a proven track record in many applications including military aircraft. You do not have to worry about compatibility or spend time trying to specify and obtain sensors. We also include the cabling and connectors to insure you get the best possible performance and value.
Is the VM1000 or EP800 system
FAA Certified?
What about upgrading. Technology is changing so fast, is your system upgradeable? YES: There have been numerous product improvements and new developments over the past 15 years. Even our first delivered system (1986 EPI800 vintage), which is still in service, can be upgraded to our latest configuration! This is important to you, to insure that you retain the value of your system and that it keeps pace with technological advancements.
Is the VM1000 compatible with the Teledyne Continental Motors Powerlink™ FADEC system? YES: In cooperation with TCM Aerosance, we have developed a compatible version which is called the VM1000FX. This system connects to the Powerlink™ via a single cable, creating a simple, reliable cost effective installation. Contact us or Aerosance for details.
I am thinking of using an electronic ignition system. Can I still use your system?
How long will the system continue to operate in case my aircraft charging system quits? The VM1000 system draws very little power (typically less than 0.3 amps). In comparison, the aircraft master solenoid draws four times this much! Due to our energy efficient design, you don't have to worry about the VM1000 draining your battery, or having to shut it down to conserve power, in the event that the aircraft charging system quits.
Does the VM1000 or EPI800 have an auto leaning mode?
What is your "Autotrack" mode?
How does the VM1000 alert you?
It might take a while before my airplane is finished. If I buy the equipment now, but fly many years later, will my warranty expire ?
Do you have a video of the system available?
Can I change the checklist in the EC100?
Is the EC100 just an electronic checklist?
What about technical support? Do you have a help number? What does it cost? Our technical support is second to none. We routinely call back our customers, in case we are not available at the moment to take your call. You can call our tech support anytime during our normal business hours on our normal business number. Our tech support is FREE, unlike others who may charge for the phone time. If we receive a unit in the morning for inspection, it will likely be examined (and repaired, if necessary) the same day! This support is unmatched in the industry. Other manufacturers will sometimes ask for an EXPEDITE fee.
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